- How can I update my account information?
Login to your account and look for the “Edit” button to update the appropriate information. If you have trouble completing this online, Contact Us and we can be of assistance.
- Do you keep my billing information and email address private?
Yes, we do not share your information with anyone.
- I like what I see, what is the best way to place an order?
The best way to place an order is to use our website and add items into your cart. Remember it is a real time shopping cart and there are others shopping at the same time. If you delay or sidetrack, items may not be available by the time you check out. If you want to place on order via phone, Contact Us and we can be of assistance.
- What’s the best time frame to place my order?
If you placed you order before 4 pm EST, it will go out next day delivery. If your order is received after 5 pm EST, we will ship it the day after next. Our website is kept up to date with real time inventory, and the most optimal time to place an order is 9 am – 4 pm. *( 4 pm - 5 pm is the highest demand hours and supplies run out very quickly during these hours.)
- How can I be sure you received my order?
You will receive an email confirmation letting you know that your order has been received. If we have any questions about your order, we will contact you directly to confirm.
- Is it possible to cancel or change an order?
If you want to cancel a prebooked order, you should contact your account rep or you can call us at 1-800-355-4688.
Our cancellation policy states that no cancelations will be accepted within 7 business days of scheduled delivery date, and there is a 15% surcharge for all cancelled orders.
If you need to make additions or changes , you will need to contact your account rep.
- Would you allow me to customize my order?
Customization is the name of our game - we are all about customization. Some wholesalers strive on selling case lots (which is nice and efficient), but our leverage is in customizing orders. Example: 1 bunch baby’s breath, 25 stems of freedom roses, 4 bunches of baker fern.
- How do I pay for my flowers (what type of payments can I make)?
You can pay by check, phone or online after your order has been submitted, approved, and packed. You will not be able to pay immediately during check out because we inspect our flowers first before charging. If there is any discrepancy in the quality of the flowers in your order your account rep will notify you and you will be able to omit or substitute before shipping. We accept Visa, MasterCard, American Express and Discover.
- I think I’ve been charged twice, how do I get a refund?
If you believe you have been charged twice, please Contact Us with your order number and we can be of assistance.
- What’s the best way for me to shop on your site?
Fill out the become a customer tab to create and account. Once this is completed you will be assigned an account rep who will set you up for online shopping and Dutch Direct. Browse our products and when you find something you like, add it to your cart. Once you have completed your shopping, click on My Cart and proceed with your checkout. There is a minimum order of $75.00. For those who want to shop Dutch Direct, orders must be placed by Thursday at 7:00pm. Those orders will be shipped to us and then sent to you the following week. Shipping to you is either on Monday or Tuesday depending on your route. There is a minimum order of $150 for Shopping online through Dutch Direct.
- Will you provide samples to me?
We do not provide samples. You can refer to our Instagram account for cooler walks to see daily products. We do invite you to walk in to see and to shop actual product.
- Can you do arrangements for me?
We currently do not offer arrangements as part of our service.
- Are my orders really 100% guaranteed?
Yes, we stand behind our orders and believe in total customer satisfaction. If for any reason you are unhappy with your order, please Contact Us and we can be of assistance. We are required by all of our vendors to have pictures of insufficient product in order to receive our credits. You must text or email your SWF representative the insufficient product pictures. We require photos of the entire pack of flowers, good and bad together. Then separate photos with the exact number of damaged stems in order to refund you properly. Our company policy is a 24-hour return/guarantee.
- What happens if you run out of flowers?
We receive the majority of our product early in the week and aim to move all flowers by the end of the week. We ask for you to be as prepared as you can possibly be. Communication with your account rep is best because they will know the incoming shipments throughout the week.
- Are the flowers you send me the exact color I see online?
Due to the unique settings in computer’s browsers, when it comes to color, we do not like to say the color will be the exact same but it will be very close. Remember we are all working with mother nature’s variants.
- Do my flowers come shipped using water tubes?
Only dendrobium and cymbidium orchids come shipped with water tubes. The majority of our products do not come shipped with water tubes. Industry best practices have proven that cut, dry packed flowers, and in a slightly dehydrated state sustain a longer life expectancy. Water tubes/Percona packed flowers are what we call “on the move flowers” or advancing to the end of their life at a more rapid pace.
- How long should my flowers last if I care for them properly?
Due to the many variables, such as season, product, environment being shipped to, etc., it is impossible to answer this question. If you have a specific question about a specific plant or flower, Contact Us and we can research further for you.